Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases of credit packs on NIGAMAI, operated by Liza Tech Solution.

1. Nature of the Product

NIGAMAI sells digital credits that are consumed instantly to generate AI content. Because credits are a digital, on-demand product, purchases are generally non-refundable once credits have been added to your wallet or used.

2. Eligible Refunds

• Duplicate charge: if you were charged more than once for the same order, the extra amount will be refunded.
• Failed delivery: if your payment succeeded but credits were not added to your wallet and we cannot resolve it, you will be refunded.
• Unauthorized/erroneous transaction reported within 7 days and verified by us.

3. Non-Refundable

• Credits that have already been consumed.
• Change of mind after credits are successfully delivered.
• Dissatisfaction with AI output quality (AI results can vary).

4. How to Request a Refund

Email ai@nigamai.com with your registered email and the order/transaction ID within 7 days of the transaction. We will review and respond within 3–5 business days.

5. Refund Timeline

Approved refunds are processed back to the original payment method via our payment partner (Cashfree) and typically reflect within 5–7 business days, depending on your bank.

6. Cancellation

You may stop purchasing at any time. There are no recurring subscriptions unless explicitly stated; credit packs are one-time purchases.

7. Contact

For refund or cancellation help, contact ai@nigamai.com.